ATELIER CLIENT SERVICES & RESOLUTIONS
Contact & Assistance
At AOUJ Atelier, every stitch and silhouette is crafted with unwavering dedication. If you have inquiries regarding your bespoke orders, sizing adjustments, payment verifications, or complaints, our dedicated concierge team is at your immediate service.
Official Email Support
Queries, Verifications & Complaints
For formal order disputes, payment receipt submissions, custom bridal queries, or feedback, you can reach out directly to our official atelier inbox:
⚡ Average Resolution Time: 12 to 24 business hours.
📩 Kindly include your Order Reference Number for expedited handling.
Live WhatsApp Concierge
Instant Priority Support
Chat directly with our lead advisor, Adnan, to share payment transfer screenshots, discuss fabric details, or track your live parcel.
Artisan Working Hours
Monday – Friday: 10:00 AM – 7:00 PM (PKT)
Saturday: 11:00 AM – 5:00 PM | Sunday: Closed for Master Weaving
Atelier Headquarters
AOUJ Haute Couture & Heirloom House, Gujrat, Punjab, Pakistan.
Send Us A Direct Query
Fill out the form below. Your message will be routed directly to our priority support inbox at aoujbusinessofficial@gmail.com.